FAQ

When will my order be shipped?

Orders are prepared and shipped within 1–3 business days.

How can I track my order?

Once your order has shipped, you will receive an update with a tracking number or pick-up instructions from the BOX NOW Locker.

Can I choose a BOX NOW Locker?

Yes. During checkout, you can select the BOX NOW Locker that best suits you on the map.

When am I eligible for free shipping?

Shipping is free for orders €65 and over.

Can I exchange or return a product?

Yes. You must contact us within 14 calendar days of receiving your online order, and the product must meet the return conditions.

How can I choose the correct size?

The description of each product includes available fit and sizing information. You can also contact us for personalized assistance before completing your order.

What if I receive a wrong or defective product?

Contact us as soon as possible, providing your order number and photos of the product. We will promptly arrange for your service at no additional cost.

Can I change my order details?

Contact us as soon as possible. Provided the order has not already been shipped, we will try to make the change.